Customer Service

Here To Help

Here we share all our terms and conditions, delivery, exchange and payment policies. Our T&C’s in one handy palce, so you have complete transparency and details to hand. Any questions or extra help you need please do get in touch. We’re here to help you enjoy your pool and spa and make it as easy as possible to enlist our help.

Privacy Policy

Our privacy policy discloses the privacy practices for Pioneer Pool Services 2014 Ltd trading as Poolside Christchurch and covers what we gather, how we look after it, use it, and how to correct or change it.

Delivery Details

If you’re shopping on-line with us here’s all our delivery details. We cover details of the costs, delivery times, and courier services. We deliver our shop items nationwide in New Zealand, from our shop based in Christchurch. As always give us a call if you have any further questions.

Credits, Returns & Exchange Policy

At Poolside Christchurch, we stand by the quality of our products and are committed to ensuring you are satisfied with your purchase. If you are not happy with something purchased from us, you can return the product for a credit or exchange within 30 days.  Here we share our full policy.

Payment & Pricing Policy

Here’s all the details on how we accept payments, process orders and bill the purchases. If you are in any doubt please call us today.

Terms Of Trade

From warranties to loan equipment, pricing and quotations, here we outline how we can work together.  If you have any questions please call us today.

Terms of Trade Regular Pool Service

For clients who book regular pool servicing, here’s out terms of trade. What is included with each type of pool service, expectations, pricing and payment.

Hear from our customers

Great personal service from a team which knows what they’re talking about.

Ross Keenan

I contacted several chemical suppliers in Canterbury (as I’m a newbie pool owner) and Lynda at Poolside came back with the most helpful reply and comprehensive information. I went in-store today and was blown away by the level of customer service. Lynda was super helpful and full of excellent tips and advice. I now feel much more confident about managing my pool, and know that I can always go and see Lynda if I get stuck. Plus, the product range was excellent and prices were good too! I won’t be going anywhere else – very impressed!!!

Tania Curtin

Great service and advice from these guys. Have had a pool for 10 years and was made aware of them a couple of years ago and the pool has never been better, regular water testing service and the correct info to fix and maintain pool water quality. I’d highly recommend them to anyone with a spa or pool. 👍


Does your pool need some love?

If your pool is looking a bit sick, or you don't have time to keep up with the pool maintenance, we are here to help!

Award Winning Poolcare Team

Best Pool Store - Gold Award NZ 2021
Single Location Pool Store - Gold Award NZ 2021
Retail Service Technician - Gold Award NZ 2021
In-field Service Technician - Award NZ 2021
Pool & Barrier Inspector - Award NZ 2021

123a Blenheim Road

(03) 978 1504
Call today!


Opening Hours
Mon-Fri: 8:30-5:00 Sat: 9:00-1:00 Sun: Closed