Poolside Christchurch values our customers and respects their privacy. We recognise the trust you place in us through your dealings with us. We do everything we can to maintain that trust. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store information securely and to allow you easy access to check and correct your information.
Poolside Christchurch may collect personal information about you when you create an account, contact us, enter a competition, make a purchase either online or instore, or join a mailing list. The types of personal information we may collect includes your name, contact details, date of birth, gender, company name (if applicable), and enquiry or complaint details. We may require this information to be able to provide you with goods or services.
We also collect personal information through our records of your transactions and interactions (including by email, phone, and online).
We collect and use your information to provide, administer, improve and personalise your experience with us and our products and services, to run competitions, conduct surveys, process payments and refunds, maintain and update our records, or verify your identity. We may not be able to do these things without your personal information, such as deliver your online orders or respond to your enquiries.
We do not sell or rent your information to third parties, however, we do use other companies and individuals to assist us with payment, point of sale, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. These companies are not authorised to use your personal information for any other purposes.
We want to communicate with you only if you want to hear from us. If you prefer not to receive our promotional information from us, please let us know by clicking on the unsubscribe link at the bottom of any of our communications or email us and inform us.
Poolside Christchurch utilises a variety of security measures to maintain the safety of your personal information. All user contact information is only accessible by a limited number of employees who have special access rights. As an added safeguard, Poolside Christchurch does not store credit card information.
Online transactions are conducted via the Payment Express secure hosted environment. Payment Express has a dedicated and purpose-built development and data centre, specially designed for payments processing, with state of the art, bank-grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted .
Please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:
- Keep your account passwords private. Remember, anybody who knows your password may access your account.
- When creating a password, use at least 8 characters. A combination of letters and numbers is best.
- We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change your password’.
Personal Information Access
We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:
- That we correct this information if it is inaccurate; and
- That your details do not appear on our database.
You can make changes to your personal information by contacting us using the “Contact Us” page on this site, or by calling us on 03 978 1504.
Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Most internet browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your hard drive at any time. If you choose not to accept cookies, you can still visit our website, however, this may result in a reduced availability of the services provided by our website.
Hear from our customers
Great personal service from a team which knows what they’re talking about.
I contacted several chemical suppliers in Canterbury (as I’m a newbie pool owner) and Lynda at Poolside came back with the most helpful reply and comprehensive information. I went in-store today and was blown away by the level of customer service. Lynda was super helpful and full of excellent tips and advice. I now feel much more confident about managing my pool, and know that I can always go and see Lynda if I get stuck. Plus, the product range was excellent and prices were good too! I won’t be going anywhere else – very impressed!!!
Great service and advice from these guys. Have had a pool for 10 years and was made aware of them a couple of years ago and the pool has never been better, regular water testing service and the correct info to fix and maintain pool water quality. I’d highly recommend them to anyone with a spa or pool. 👍
Does your pool need some love?
If your pool is looking a bit sick, or you don’t have time to keep up with the pool maintenance, we are here to help!