Payment & Pricing Policy
Pricing & Payment Information
Transactions will be billed in $NZ New Zealand Dollars. You will need to submit your credit card details at the time your order is placed on the website, a confirmation email will then be sent to confirm the goods purchased and the value of your order.
When you place an order with us, a hold is applied to your card to verify the details are correct. Once the order is dispatched your card will be charged for the items sent, and the hold will be released.
Once the items in your order are in stock and are ready for dispatch, we will process payment for the goods (plus any delivery charges) using your nominated credit card. You authorise www.poolsidechristchurch.co.nz to debit the order value amount from your nominated credit card. The merchant name that will appear on your credit card statement will be ‘Bioguard Poolside Christchurch’.
If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.
We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the order and contact you to inform you that your order will not be processed. We may process this order or further orders if you make a payment.
The prices for the products listed on this site are in New Zealand dollars and include GST, but don’t include any delivery charges. We endeavour to ensure that all prices listed on this site are consistent with the prices offered at our store.
Any questions, concerns or suggestions give us a call today
Hear from our customers
Great personal service from a team which knows what they’re talking about.
I contacted several chemical suppliers in Canterbury (as I’m a newbie pool owner) and Lynda at Poolside came back with the most helpful reply and comprehensive information. I went in-store today and was blown away by the level of customer service. Lynda was super helpful and full of excellent tips and advice. I now feel much more confident about managing my pool, and know that I can always go and see Lynda if I get stuck. Plus, the product range was excellent and prices were good too! I won’t be going anywhere else – very impressed!!!
Great service and advice from these guys. Have had a pool for 10 years and was made aware of them a couple of years ago and the pool has never been better, regular water testing service and the correct info to fix and maintain pool water quality. I’d highly recommend them to anyone with a spa or pool. 👍