Returns & Exchange Policy
CREDITS, RETURNS & EXCHANGE
At Poolside Christchurch, we stand by the quality of our products and are committed to ensuring you are satisfied with your purchase. If you are not happy with something purchased from us, you can return the product for a credit or exchange within 30 days. No refunds will be made except as required by the Consumer Guarantees Act and/or the Fair Trade Act.
Return the item to our store either in person, by courier or post:
- The item must be in its original unused condition, complete with its original packaging and intact seal, instruction manuals etc
- Please bring/include your packing slip/receipt as it will serve as proof of purchase
- If the item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.
(store details below)
The below items are excluded from this policy, except where they are faulty, so please choose carefully:
- Liquid Chlorine
- Calibration Fluids
- Liquid Swimming Pool Acid
Your order can be cancelled at any time up until the order has been transferred to the delivery agent. Orders for items that we do not normally keep instock can be cancelled, however you will be charged for the freight (if any) incurred by Poolside Christchurch procuring this item for you. You will be advised in advance if this is the case.
Any goods received damaged must be notified to Poolside Christchurch within 48 hours of receipt. Poolside Christchurch must notify the freight supplier of any damage within 48 hours of receipt of goods. Any claim lodged for damage goods more than 48 hours after delivery is declined by the freight supplier.
230 Riccarton Road
Christchurch, New Zealand
Ph (03) 978 1504
Any questions, concerns or suggestions give us a call today
Hear from our customers
Great personal service from a team which knows what they’re talking about.
I contacted several chemical suppliers in Canterbury (as I’m a newbie pool owner) and Lynda at Poolside came back with the most helpful reply and comprehensive information. I went in-store today and was blown away by the level of customer service. Lynda was super helpful and full of excellent tips and advice. I now feel much more confident about managing my pool, and know that I can always go and see Lynda if I get stuck. Plus, the product range was excellent and prices were good too! I won’t be going anywhere else – very impressed!!!
Great service and advice from these guys. Have had a pool for 10 years and was made aware of them a couple of years ago and the pool has never been better, regular water testing service and the correct info to fix and maintain pool water quality. I’d highly recommend them to anyone with a spa or pool. 👍