We are able to test your water when NZ is at alert level 3. We have created a process that protects both our team members and our clients. Please click on this link for information on how this process will work.
When New Zealand moves to alert level 3 from Tuesday 28 April we will resume operations. Our service technicians will be returning to the field and our store will resume supplying products. It will not be a case of business as usual, but it will be business!
Our team have plenty of hand sanitiser and gloves and are maintaining physical distance with each other at work and with our clients.
The retail store will be operating with the doors closed/locked.
How to book a visit from a pool technician
We are prioritising work for our regular service clients but we have the capacity to do additional repairs and maintenance. Contact us if you need a visit from a Poolside technician, either urgent or not, and we will get in touch with you. Please email, firstname.lastname@example.org, with details of the issue. Include your name, address, phone number and if possible a photo of the pool and any equipment that needs repair or maintenance etc.
How to purchase pool and spa supplies
Order from our online store or send an email to email@example.com with your order. We have good supplies of most products and our main suppliers have advised us they have excellent supplies available to us. Stockpiling is unnecessary.
Purchase of liquid chlorine requires the exchange of a Poolside liquid chlorine container. If you have a stockpile of our empty containers at home please contact us as we would like to get them back so they can be refilled.
How to get your supplies
Once paid your order can be dispatched to you in one of the following ways.
- Contactless store pick-up
Contactless store pick-up will be the fastest way to access your order. Pick-ups will be made by appointment. We have a clear process to follow for this. Click here to download the store pick-up information.
Courier delivery is available to all areas of New Zealand. We have received notification from our courier providers that they expect delivery times to be at least 3-4 days longer than normal due to the anticipated high volumes of small parcels about to flood the market as we move to level 3. Please be patient. Not all of our products can be delivered by courier. If necessary please contact us via email, firstname.lastname@example.org, as another delivery option may be available for you.
Delivery by a Poolside technician will be available on a limited basis. Please contact us if you would like a delivery.
Water testing is available
From Tuesday 28 April we will be able to test your swimming pool and spa pool water samples. You can either leave your sample for us to test and we will email the results to you, or by arrangement you can wait in your car while we test your water.
To reduce the need for face to face exposure please click on the following link to find out the information we need from you to complete your water test.
Click here to download water testing information
The retail store is closed in response to level 4 restrictions for Covid 19.
WE MAY STILL BE ABLE TO SUPPLY YOU WITH CHEMICALS
Without proper pool and spa maintenance (which includes circulation and treatment of water) various pathogens can grow, such as Pseudomonas, Cryptosporidium, E. Coli, Shigella, etc. It can also create a breeding ground for mosquitoes, other pests and the diseases they may carry, which presents a risk not only to bathers but to the entire community at large. We will do our best to supply clients with goods whilst working within the current restrictions if we can do so without any risk of transmission of the virus.
Please watch for updates on our website, Facebook page and via email.
HOW TO ORDER CHEMICALS
Please email us in the first instance email@example.com . In your email include your contact details and what products you would like to order. Please don’t place an order on our website until we have confirmed with you that we can deliver your order.
HOW TO GET ADVICE
You can email us with any pool related questions. Please include your contact phone number as it is generally easiest to phone you.
If necessary, you can leave a phone message, however we would prefer an email as we can check emails from home. Phone number is 978 1504.
HOW TO GET A WATER SAMPLE TESTED
Please email us on firstname.lastname@example.org and we will advise how this may be able to happen.
Please watch for updates on
- our website https://poolsidechristchurch.co.nz
- our Facebook page Poolside Christchurch
- and via email – check your inbox. If you don’t think we have your email, just send us an email email@example.com and ask to be added to our mailing list. Please let us know if you have a pool, spa or both.
Christmas is a busy time for everyone and while most people enjoy a holiday at this time, our dedicated team will be at work to help you with all your pool requirements. Our Christmas hours are below. Come and see us if you need anything for your pool. Remember to bring a water sample with you and if you are having problems make sure you take some photos of the pool water or the equipment giving you grief!
We wish all of our clients a very Merry Christmas and a Happy New Year with lots of sunshine and swimming!
Monday 23 December 8:30am – 5:00pm
Tuesday 24 December 8:30am – 1:00pm
Christmas & Boxing Days CLOSED
Friday 27 December 8:30am – 5:00pm
Saturday 28 December 9:00am – 3:00pm
Sunday 29 December CLOSED
Monday 30 December 8:30am – 5:00pm
Tuesday 31 December 8:30am – 5:00pm
New Years Day & 2 January CLOSED
Friday 3 January 8:30am – 5:00pm
Saturday 4 January 9:00am – 3:00pm